our bond cleaning service aims to clean the property to satisfy the Managing Agent under the governance of the legislation.The goal is to have your bond refunded in full.

Our Bond Guarantee covers the following areas and any extras you have selected.

Bond Cleaning can consist of many different components depending on your landlord, your circumstances and your treatment of the property. It is your responsibility to ensure you have covered them all.

A complete Bond Clean usually consists of a:

Bond Clean and Carpet Steam Cleaning

Then if required any speciality services like;

• Pest Control
• Pressure Cleaning
• Upholstery Cleaning

AaaOk Cleaning Services uses the latest cleaning techniques and products however at times ‘normal wear and tear’ applies and it is not always possible for us to get the item back to looking like new. We will however take before and after photos of some items to prove to the Managing Agent that without specialist intervention that this is the best condition the item can be in.

Bond Cleaning Inclusions

The Following services constitute our Bond Clean service at AaaOk Cleaning Services:

General

• Removal of cobwebs.

• Clean fans, Air Conditioners and Air Conditioner Filters . Inside will not be touched.

• Clean light fittings (where they can be safely removed and accessible).

• Spot clean walls, light switches and power points.

• Clean skirting, architraves and doors.

• Clean drawers and cupboards including inside, doors and cupboard tops and shelving.

• Windows clean both sides (exclusions apply at heights and accessibility).

• Vacuum sliding door tracks and clean tracks.

• Spot clean standard blinds, cords and rails (there are some exclusions to blinds that may require a professional service or time added for the cleaners).

• Vacuum all the floors and carpets.

• Mop hard floors.

Please note: Spot Marking is included in our standard clean. It would be described as 5 to 6 small areas that need to be cleaned and also takes no more than 10 minutes to clean. If you require more than that please contact us for a quote on a full wall wash.

Kitchen

• Clean inside and outside and on top of all cupboards, doors and drawers.

• Clean inside, outside and around stove top, elements, rings and knobs.

• Clean inside and outside of oven, grill, doors, trays, racks, glass and knobs.

• Clean inside, outside & behind refrigerator and microwave space.

• Clean and dry sink and polish tap ware.

• Range hood exhaust and filter if filter can be removed and cleaned.

• Clean and polish splash back area.

Bathroom

• Clean exhaust fans.

• Clean inside and outside all cupboards and drawers.

• Clean toilet, behind 全 bend, around cistern & under and around toilet seat.

• Clean bath, shower recess, remove built up soap residue on tiles and shower screens & soap holder.

• Clean sink and polish all tap ware and towel rails.

• Clean mirrors and windows, window tracks and floors.

Laundry

• Clean inside and outside all cupboards and drawers.

• Clean inside, outside and behind dryer space remove lint.

• Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tap ware.

• Clean behind washing machine space.

• Clean windows, window tracks and floors.

Garage

• Sweep floor and remove cobwebs

NOTE: Standard blinds are blinds with a surface that can be dusted or washed without requiring a specialist and or extra time. For instance, material blinds or curtains would require a Blind specialist. Venetian & Roller blinds will be quoted separately based on the number of blinds in the property if they require more than spot cleaning. Furnished properties will require a separate quote. 

Additional Services

The following services are quoted separately and will appear on your quote as a separate item.

NOTE: If they are not listed on your quote they are not included.

This list is not definitive. We have only listed the more common services; other speciality services exist.

• Carpet Cleaning
• Furnished properties
• Blinds / Venetians
• Pest Control

Bond Cleaning Exclusions of AaaOk Cleaning Services These items are excluded:

• Mould
  Mould can be embedded into silicon, grout and other areas. These areas will require a specialist to restore back to a normal state. Mould on walls, ceilings etc are an extra and will be quoted separately.
   

• Damp Spots
  Damp spots can happen anywhere in the house, often the dry wall plaster can be affected. We will do our best to remove any mould and marks from Damp spots however we cant completely make these spots disappear. These marks can return quickly due to excess moisture.
   

• Complete Wall Clean
  We spot clean the walls for insect marks etc . however, a full wall clean requires more time and often does not have a different result. A full wall clean is only required if marks exist beyond normal wear and tear.
   

• Discolouration
  We will do our best to clean all items with our commercial experience however discoloration happens with normal wear and tear of the property. Often grout, toilets and plastics can discolour over time and they can’t be returned to their original colour without specialist intervention.
   

• Tile and natural rock stains
  We do our best to remove stains however due to the composition of the tiles or bench tops it is not possible to remove stains without specialist intervention.
   

• Ceilings
  We do not clean ceilings.

• Dangerous Areas
  Any areas considered by our cleaner dangerous for them to operate, this includes broken or cracked power points/switches, rubbish, bio waste or any other hazard than can be deemed dangerous.
   

• Heights
  Our cleaners do not clean at heights. Any cleaning that requires a ladder will not be performed. For instance, Windows in a unit complex on the second floor.
   

• Specialist Services
  Areas that require special cleaning equipment, specialist chemicals or a trained technician. Examples are Pressure cleaners, painters or plasterer .
   

• Additional items
  Items such as fridges, furniture or any items not listed in the inclusions will not be cleaned unless otherwise agreed upon by both parties in writing.

Bond Back Guarantee Exclusions

As well as the Bond Cleaning Exclusions, other exclusions exist that we can’t warrant under the Bond Back Guarantee.

Outside Windows – We will clean the outside windows where we can (excluding windows at heights or difficult access) however due to weather circumstances we cannot warrant them.

Outside Glass – We will clean outside glass where we can (excluding glass at heights or difficult access) however due to weather circumstances we cannot warrant this. We do not clean pool fencing glass.

Outside areas- Outside areas are areas that cannot be fully protected (closed off) from weather elements. Examples are balconies and patios, or any area that cannot be completely closed off such as an outside area of a house with only three walls. As per our inclusions we will clean any outside area as required however due to weather circumstances we cannot warrant these areas.

Garage – We do not warrant any cleaning inside or outside of the garage.

Post Pest Control – We will not be responsible and do not warrant items post pest control that may require additional cleaning directly related to the Pest Control. Examples are dead insects or animals that have accumulated due to Pest control being applied to the property.

Completion events – A completion event is an event that has happened after the bond clean and within the warranty period which may influence the Managing Agents release of the bond in which the bond cleaner is not responsible for. We will not be responsible nor guarantee cleanliness in such an event. To determine these events ‘common sense shall prevail’.

A buildup of surface dust that has settled after the clean.

Dirt or grime near a window or door that has been left open.

Insect/animal faeces.

New residents have moved or are moving in.

Access to the property by a third-party contractor that has not been approved by us during the time that we cleaned and the agent inspected the property.